Manitoulin Quality Policy

Manitoulin Transport, as a transportation solutions provider, is committed to meeting or exceeding our customer's requirements. We ensure continuous improvement through the establishment, measurement, and on going review of our quality objectives.

At Manitoulin Transport, we have a long history of quality initiatives designed to improve customer satisfaction. Everyone at Manitoulin Transport understands their role in the Manitoulin Quality System and it's emphasis on continual improvement. Training takes place initially through the company orientation program, and then through ongoing training based on procedures manuals developed for all key operations activities.

There's an old quality saying, "If you can't measure it, you can't manage it". All aspects of our operations, including on time performance, linehaul departure and arrival times and damage frequency are measured and tracked to confirm compliance with our rigorous standards. Each terminal in our system takes pride in contributing to our goal of continuously improving both our operating performance and the level of service we provide our customers. We then make that data available to our customers through MT Direct.  We're proud of our measurement systems and want our customers to measure us by the same exacting standards.

On December 12, 1997 Manitoulin Transport's Quality System was registered by the Quality Management Institute of Mississauga, Ontario with the ISO 9001 series of standards - a date that formalized a practice of quality improvement that Manitoulin has practiced for many years.

ISO Certificate