At Manitoulin Transport we are constantly attempting to improve our freight
handling techniques so as to minimize the possibility of shortage or damage
occurring to your freight. However, in the event that you are involved with a
‘claim’, we have prepared the following guidelines to assist you in helping us
resolve it. If you follow these guidelines, your claim will be processed with
a minimum of delay.
- INSPECT AND COUNT FREIGHT CAREFULLY:
When freight arrives at your premises, count it and inspect it
thoroughly before signing the Proof of Delivery. If there are any shortages or
damages, make sure they are described in full on the delivery receipt. DO NOT
sign as ‘Subject to Inspection’ or ‘Cartons Open’, as this does not describe
the freight damage or shortage.
- CONCEALED DAMAGES:
If the cartons/cases appear to be in good condition, but upon
opening you find concealed damages to the contents, then you should call your
nearest Manitoulin Transport terminal immediately. Please request that an
inspection of the freight be performed and make sure that all packaging
material is retained until the inspection has been completed.
- 60-DAY TIME LIMIT FOR FILING CLAIMS:
If your freight has been received with a shortage or damage, you
have 60 days in which to notify us of your claim. This notification must be in
writing. An Inspection Report or a notification of the ‘Proof of Delivery’
does not constitute notice of a claim.
- SUBMITTING CLAIMS:
When submitting a claim, please ensure the following documents
The invoice to Manitoulin Transport is the ACTUAL CLAIM. The claim cannot be
processed without this invoice. The invoice shall detail how the amount was
determined and shall be forwarded either to the local Manitoulin terminal or
to: MANITOULIN TRANSPORT, Claims Department, P.O. Box 390, Gore Bay, Ontario,
POP 1HO, Fax # 705-282-2048, e-mail: email@example.com
Copy of the Inspection Report;
Copy of the Original Invoice from the supplier or customer confirming the
value of the goods at the time of shipping;
Copy of the Original Bill of Lading or Proof of Delivery.
- RETAIN DAMAGED GOODS:
All damaged goods should be retained at the consignee until the
claim is settled. If possible, a salvage credit should be applied against the
- WHAT MANITOULIN TRANSPORT WILL DO:
Once we have received your claim, we will issue a Claim
Acknowledgment for all claims over $200.00 (based on the inspection amount).
Please keep this form handy for future reference when inquiring about your
claim. We will then investigate and advise you, as soon as possible, as to the
outcome. Please try to understand that the investigation sometimes takes a
while, but we try to settle all claims within a reasonable time frame.
|By following the above instructions, your claims can be handled quickly and
efficiently by the Manitoulin Transport Claims Department.|