Claims Procedures

Overview

1. INSPECT AND COUNT FREIGHT CAREFULLY:
   When freight arrives at your premises, count it and inspect it thoroughly before signing the Proof of Delivery. If there are any shortages or damages, make sure they are described in full on the delivery receipt. DO NOT sign as ‘Subject to Inspection’ or ‘Cartons Open’, as this does not describe the freight damage or shortage.
   
   
2. CONCEALED DAMAGES:
   If the cartons/cases appear to be in good condition, but upon opening you find concealed damages to the contents, then you should call your nearest Manitoulin Transport terminal immediately. Please request that an inspection of the freight be performed and make sure that all packaging material is retained until the inspection has been completed.
   
   
3. 60-DAY TIME LIMIT FOR FILING CLAIMS:
   If your freight has been received with a shortage or damage, you have 60 days in which to notify us of your claim. This notification must be in writing. An Inspection Report or a notification of the ‘Proof of Delivery’ does not constitute notice of a claim.
   
   
4. SUBMITTING CLAIMS:
   When submitting a claim, please ensure the following documents are included:
   • The invoice to Manitoulin Transport is the ACTUAL CLAIM. The claim cannot be processed without this invoice. The invoice shall detail how the amount was determined and shall be forwarded either to the local Manitoulin terminal or to: MANITOULIN TRANSPORT, Claims Department, P.O. Box 390, Gore Bay, Ontario, POP 1HO, Fax # 705-282-2048, e-mail: claims@manitoulintransport.com
   • Copy of the Inspection Report;
   • Copy of the Original Invoice from the supplier or customer confirming the value of the goods at the time of shipping;
   • Copy of the Original Bill of Lading or Proof of Delivery.
5. RETAIN DAMAGED GOODS:
   All damaged goods should be retained at the consignee until the claim is settled.  If possible, a salvage credit should be applied against the claim.
   
   
6. WHAT MANITOULIN TRANSPORT WILL DO:
   Once we have received your claim, we will issue a Claim Acknowledgment for all claims over $200.00 (based on the inspection amount). Please keep this form handy for future reference when inquiring about your claim. We will then investigate and advise you, as soon as possible, as to the outcome. Please try to understand that the investigation sometimes takes a while, but we try to settle all claims within a reasonable time frame.