Manitoulin Transport - New Customer FAQ

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MT DIRECT

How do I request an MT Direct Account?
Getting access to MT Direct is as easy as 1, 2 3....
1. Call us at (705) 844-1789.
2. Fill out our on-line form.
3. E-mail our webmaster.
What is MT Direct all about?
MT Direct is Manitoulin Transport's custom menu system.
A superior level of customer service, MT Direct provides you with critical, time sensitive information to help you manage your freight requirements more cost effectively and more productively. Free and easy access to a password protected portal that displays only the features of Manitoulin Transport's web site that you can use for your business. MT Direct gives you and your company control over how you use the features we provide. Click here to find out more.
Who do I contact if my MT Direct password has expired?
Password protection ensures that only those people that you authorize have access to your company's confidential information. It is for this reason that passwords to MT Direct automatically expire every 6 months. Our webmaster will be happy to re-enable your account for you if you pass the password expiration date without entering a new password.
Call us at (705) 844-1789, or e-mail the webmaster and include your username.
I forgot my username & password for MT Direct, how do I find out what it was?
Our webmaster will be able to assist you with this. You may be required to answer a couple of questions to verify that you are authorized to use your company's account. Call us at (705) 844-1789, or e-mail the webmaster.
Why does my MT Direct password expire?
Password protection ensures that only those people that you authorize have access to your company's confidential information. It is for this reason that passwords to MT Direct automatically expire every 6 months. Commencing ten days (10) before your password expires, you will be prompted to change it every time you sign in, until you have changed your password.
If there is more than one person in our company that needs access to MT Direct should they have their own username?
Yes, each person in your company who requires access to MT Direct must have their own username and password. This ensures the user has access only to those features the primary user designates and protects the confidentiality of the company data. To request an account, call us at (705) 844-1789, complete our on-line form, or e-mail our webmaster.
Our company has more than one account number, do we need to set up MT Direct access for each account?
Yes, when you request an MT Direct account online, please ensure each of your account numbers is indicated in the online form. Or contact our webmaster at any time to request additional accounts be added to your MT Direct access.

TRACKING AND TRACING

Why is my probill number not found?
a - Check to make sure that you are not entering the probill number into the tracing screen for a Bill of Lading or PO number.
b - You may not be using a customer number that is associated with that probill number or with your MT Direct Account. If you are an MT Direct user, you will have to request that the account number be setup on your MT Direct account through the webmaster.
c - If you are using our public access tracing, verify that you are using the correct account number.
Why is my Bill of Lading number not found?
a - Check to make sure that you are not entering the BOL number into the tracing screen for a probill number.
b - You may not be using a customer number that is associated with that probill number or with your MT Direct Account. If you are an MT Direct user, you will have to request that the account number be setup on your MT Direct account through the webmaster. c - If you are using our public access tracing, verify that you are using the correct account number.
Why do I get the error "customer number can not view probill number"?
This error occurs when the customer number you are using is not associated with the probill number that you are tracing. If you are an MT Direct user, you will have to request that the account number be setup for you through the webmaster. Or, if you are using our public access tracing, verify that you are using the correct account number.
Can I get freight charges online?
Yes. However, this feature is only available through MT Direct. To request access to MT Direct, click here.
Where can I find out what the Delivery Codes on my reports mean?
Click here to see a list of the Delivery Codes and their descriptions.

BILLS OF LADING AND PROOF OF DELIVERY

Is it possible to view images of BOL's and POD's?
Yes, you can view and print images of your Bills of Lading and Proof of Delivery. In order to view them, you must first install the IBM AFP Viewer Plug-in. Click Here, to download the viewer.
I can't view the BOL &/or POD images, why not?
If you are trying to view images of BOL's and POD's, and you are getting an error message, chances are that you do not have the IBM AFP Viewer Plug-in installed. Click Here, to download the viewer and follow the download instructions.
How do I download the IBM AFP Viewer?
Click Here, to download the IBM AFP Viewer.
When I print a copy of a BOL the page is blank, why?
This is because you are using your browser's print function. You need to use the action bar provided with the browser plug-in. This action bar is located under the address bar on your browser. The print button is the second last button.
When I print images of a BOL or POD it prints as a negative image, why?
If you are getting a page with black background and white writing (negative image), this indicates that you need to upgrade the version of the printer driver for your printer. This is a common issue when using the Microsoft printer driver, especially for Hewlett Packard printers. The manufacturer's web site will contain the information you need to download and install the newest version of the printer driver.

CREATING BILLS OF LADING

Where do I get a Bill of Lading Form?
You can download, view, and print a Bill of Lading from our web site, Click Here. We provide both a printable and fill form version of the Bill of Lading. As well, our drivers carry a supply of Bills of Lading with them.
How do I download the BOL Generator?
The BOL Generator is a custom database program designed to provide you with ability to create complete and correct Bills of Lading for all of your customers - automatically. This download is available only through MT Direct. To register to MT Direct, click here.
Where can I find out the terms of the Bill of Lading?
The terms are on the back of a bill of lading. You can also view the terms here.

CREDIT APPLICATION

Can I apply online?
Yes, click here to fill out a credit application online, or to print a copy of the credit application for mailing.

CUSTOMS FORMS

Where can I find Customs Forms?
We offer a variety of printable or fillable Customs Forms on our web site. These forms include: US Customs Invoice, Canada Customs Invoice, Manitoulin Border Pass, NAFTA Certificate of Origin, and the Manitoulin Bill of Lading. Click Here

RATE DISKS

What is a rate disk?
A rate disk is a PC Based rating tool. It consists of a CD ROM which contains Manitoulin rate tariffs. The CD ROM is generic to every customer. A floppy containing the customer's specific rates customizes the package by adding lane rates and discounts specific to that customer.
I am having problems with my rate disk. Who do I call for help?
You can contact your Manitoulin Sales Professional, or you can call our head office in Gore Bay at 1-800-265-1485 and ask for Traffic, ext. 2274.
Where can I request a rate disk?
You should contact your Manitoulin Sales Professional, or you can call our head office in Gore Bay at 1-800-265-1485 and ask for Traffic, ext. 2274.

RATE QUOTES

Where can I request a rate quote?
You can request a quick One Shot Rate Quote on our web site, Click Here and get a response within 20 minutes. You can also call 1-800-265-1485 ext 2300 to speak with our One Shot Rates Department.
Do I need an account to request a rate quote?
No, you can request a rate quote with or without a Manitoulin customer account number. However, if you are a Manitoulin customer, your online rate quote will include your negotiated Manitoulin rates.
Should I include my quote number on my Bill of Lading?
Yes, always include your Manitoulin quote number on the Bill of Lading for ease of processing.

PICKUPS

Can I request a pickup with Manitoulin via the internet?
Yes, we provide a convenient On-Line Pickup Entry. Click Here to enter a pickup. You can also call Customer Service at 1-800-265-1485.
Do I need an MT Direct account?
No, you are not required to have an MT Direct account to request a pickup.
Do I need a customer account?
No, you are not required to have a customer account to request a pickup.
How do I know when my shipment will be delivered?
You can use our Transit Times Calculator to determine when your shipment will be delivered. Simply enter the City/Province combination or use Postal Code to Postal Code to receive number of days and delivery by specific week day.

INTERLINES

I am an interline partner. How do I trace a shipment and get images of BOL's and POD's?
In order for you to trace a shipment, you require a customized MT Direct Account. Click here to register. Please make sure to indicate your SCAC code in the customer number entry box. When you receive confirmation that your MT Direct setup is complete, you can then follow the directions to download and install the IBM AFP Viewer. Once the viewer is installed, you will be able to trace a shipment and view images of BOL's and POD's.
Can I update the delivery status of a shipment?
Yes, interline carriers can update final delivery status of shipments online through their MT Direct access.
Can I search for customer specific Customs Brokers?
Yes, interline carriers can search for customer Customs Brokers instead of having to call Customer Service. This is only available in MT Direct.